UserPays Reporting

When a guest has purchased access, details of this are recorded within the reporting section of the UserPays module. Accessing these is done via the UserPays menu here:

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It is possible to Download the reports in CSV or PDF format for reporting purposes here, but more commonly these screens are used to assist you to locate the vouchers which have been purchased and perform any refunds and cancellations you may require.

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By selecting the Details button on any given record, you are able to identify the transaction details and if you require, cancel the voucher associated transaction. If the transaction was made via Stripe, the transaction will also be refunded to the customers card automatically.

The amount of data used is clearly displayed here to help in recognising if a guest has used it and whether you feel they are entitled for refunds or cancellation.